Why are premiums going up?
We’re doing everything possible to keep premium increases to a minimum.
We review our premiums each year with a single-minded focus on providing great value cover that puts your health first. But because of the increasing cost of advances in technology and treatments (and the rising cost of healthcare in general), we need to ensure we’re still able to provide the quality health cover you’ve come to expect from us.
With hospital wait lists blowing out for many common elective procedures, it is important we keep premium adjustments to a minimum, so that we keep it affordable for as many Aussies as we can.
When will my premium change?
Your first premium payment from 1 April 2024 will reflect your new premium amount. You won’t pay extra if you’ve already locked in and pre-paid your health insurance premium (see more info below).
How can I make sure my payment is adjusted?
If you pay by direct debit, your new premium will automatically apply to all payments received from 1 April 2024.
If you pay via BPay or payroll, please adjust your payments accordingly. We’re in touch with payroll groups, but it always pays to check your premium amount has been adjusted.
If you pay us directly, your new premium amount will appear from 1 April 2024.
If you’ve already paid your contributions in advance of 1 April 2024, your new rate will apply when you make your next payment. Any payments made before 1 April 2024 will be made at the current rate.
I’d like to delay the increase and lock in my premium. Can I do this?
Our generous pre-payment option means you can lock in your current premium for up to 18 months in advance before the premium increase takes effect on 1 April.
The easiest way to make a payment is through our online Member Services portal. Once you’ve logged in, look for ‘make a payment’ on the lefthand menu.
We’ll need to receive your payment before the below deadlines.
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PAYMENT METHOD
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PRE-PAYMENT DEADLINE
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BPAY
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Monday 25 March 2024 (AEST/AEDT)
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Direct debit (credit card or bank account) – calling Member Care team on 1300 886 123
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Wednesday 27 March 2024 (AEST/AEDT)
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Online Member Services portal
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Friday 29 March 2024 (AEST/AEDT)
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Any payments made and received from 1 April 2024 will be charged at the new rate.
I need to review my cover. What can I do?
As your life changes, so do your health needs. Whether you're single, married, have children, or are enjoying your retirement, it’s important to take the time to review your cover so it keeps up with your changing lifestyle.
If you have any questions or would like a cover review, our Member Care team is here to help. Call the team on 1300 806 808 or send them an email to enquiries@transporthealth.com.au
What is the Australian Government Rebate on Private Health Insurance?
Most Australians with private health insurance receive a rebate from the Australian Government to help cover the cost of their premiums.
It’s the portion of your private health insurance that the government pays for you and applies to both Hospital and Extras cover. It’s calculated based on your income, age and family status (the number of dependent children you have).
Most people choose to receive their rebate as a reduction in their premiums. However, you can also choose to pay the full premium and claim the rebate at the end of the financial year as a tax offset.
There are a lot of specific rules that might impact your personal situation and we recommend you check the ATO website carefully to determine your own situation. We also have some information on our Incentives and Rebates page.
If you’d like to change your rebate tier, or the way you currently claim the rebate, please just give us a call.
We’re here for you
If you have questions about your premium or cover, our friendly Member Care team is always here to help. Give us a call on 1300 806 808 or send an email to enquiries@transporthealth.com.au
We don’t want to keep you hanging …
At this time of year, we receive a very high volume of calls and there may be times when you find yourself waiting on the line longer than usual. We never want to keep you waiting, so please know we’re doing everything possible to attend to your call. Our call-back option allows you keep your place in the queue, but instead of having to hold until it’s your turn, we call you back when you’re first in line, leaving you free to get on with other things.