If you have cause to make a complaint, we will take it extremely seriously. Whether you choose to send your complaint in writing, by email or to talk to us about it, we will do everything we can to come up with a solution that works for everyone.
Here are the different levels of registering a complaint with Transport Health.
1.Provide your feedback
We're here to provide great health cover and service to every one of our members, and if that’s fallen down somewhere along the way we’d like to know about it and to have the chance to fix it for you as soon as possible. Our team are always available to chat Monday-Friday 8:30am to 5:00pm
By Phone |
By Email |
By Mail |
1300 806 808 |
enquiries@transporthealth.com.au |
Transport Health
PO Box 545
Strawberry Hills NSW 2012
|
2.Make a complaint
If our team have been unable to resolve your concern you may request the matter to be addressed as a formal complaint. A member of our team will independently review your complaint. Please send your complaint via ne of the options below:
By Phone |
By Email |
By Mail |
1300 806 808 |
enquiries@transporthealth.com.au |
Transport Health
PO Box 545
Strawberry Hills NSW 2012
|
We wil have a response to your issue within two business days, and a resolution for you in most cases within 5 business days.
3.Ask for an internal review
If you are still not satisfied with the outcome of your complaint you can request for your complaint to be escalated for an independent review within Transport Health. This will need to be in writing via email or mail:
By Email |
By Mail |
enquiries@transporthealth.com.au |
Transport Health
PO Box 545
Strawberry Hills NSW 2012
|
We’ll have a response to your issue within two business days, and a resolution for you in most cases within 5 business days. If we need further information from you within this time we will be in touch.
4.External Review
If, after we’ve done everything we can to rectify the situation, and you are still not satisfied with the outcome, you have the right to contact the Private Health Insurance Ombudsman (PHIO). The Ombudsman is an independent body that helps resolve complaints and provides advice and information to members of private health funds.
To make a complaint you can contact the Commonwealth Ombudsman at www.ombudsman.gov.au.
Upon requesting your external review with the PHIO, we will be asked to provide relevant information that we have about the complaint, for them to review.
For general information about Private Health Insurance you can also seek information at www.privatehealth.gov.au.
If you would like to download a copy of our complaints policy, please click here.
Your Privacy
Throughout the complaint process, we will protect your privacy and handle your personal information confidentially and in accordance with our Privacy Policy.
Last updated: June 2023