Making a claim

‘On the spot’ in your Provider’s rooms
This is your most common and convenient way to claim. Most Extras Providers will participate in a system known as HICAPS which allows the Provider to simply swipe your Membership card and which arranges a claim against your policy. It’s a secure system that works in a similar way to credit cards in retail stores. You may need to pay the Provider for any difference between the benefit payable under your and the Providers fee.
Photo claiming with the Transport Health Insurance App

Download our mobile claiming app at:

Google Play for Android devices


iTunes for Apple devices

You can submit a claim by taking  a photo of your receipt.

By email

Download, print and complete a claim form here. Scan the completed claim form with the Provider’s receipt and email it to us at enquiries@transporthealth.com.au

Claim by post

Download and print a claim form here or call us on 1300 806 808 and we can send one out to you. Complete the form and post it back to us at: 

Transport Health
PO Box 545
Strawberry Hills, NSW 2012

We will post you a cheque, or credit your nominated bank account if the receipt you’ve attached shows that you’ve paid the provider. If there is no receipt attached to the claim form, and only an account, a cheque will be drawn to the person or organisation that provided the service.

We will also send you a statement for your records.

How do we pay claims refunds?

If you have already paid for a covered service and you require a reimbursement there are a number of ways we can provide those funds.

  • We can post you a cheque
  • We can credit your nominated bank account. This is the most efficient and quickest option. Please log onto the Member Services to provide our update your bank account details to take advantage of this option

Need some help?

If you still have questions, call us on 1300 806 808.

Transport Health Pty Ltd ABN 39 099 028 127 is a registered Health Benefits organisation.