PRIVACY AND SPAM POLICY
1.0 YOUR PRIVACY IS IMPORTANT TO
Health is committed to handling all personal information it collects in
accordance with the Privacy Act 1988 (Cth) (‘Privacy Act’).
Personal information is information or an opinion (regardless of its accuracy
or form) about an individual, or from which the identity of a person is
reasonably identifiable. It includes your name, age, gender and contact
details, as well as your health information (which is also sensitive
information for the purposes of the Privacy Act). In this policy, a reference
to personal information includes sensitive information.
respect your privacy and will take reasonable steps to ensure that your
personal information is kept safe. We are committed to making sure that the
information we hold for members is handled in a responsible manner and that
privacy is protected.
be posted either on our website, or to each member, so that members are always
aware of the type of information collected, how the information may be used,
and under what circumstances it may be disclosed by us. This policy is
effective at 1 December 2016.
2.0 WHAT TYPE OF INFORMATION DO
only collect personal information about you which is reasonably necessary for
our functions or activities.
types of personal information that we collect include:
and contact information, such as your name, age, residential address, home
telephone number, mobile phone number, email address, your work contact
details, and the details of your dependants (if any);
information, such as your bank account details, credit card details,
Medicare numbers and claims history;
information, including information about your health and wellbeing, as
well as claims; and
about your activities, including sporting and other lifestyle interests.
Usually, we collect this information from you or from a person authorised to
provide us this information on your behalf. Where necessary, we may also
collect information from government agencies, employers, education
institutions, service providers and advisers who have dealt with you.
may also collect statistical information when you visit our website. That
information includes your computer's Internet Protocol address, the date and
time of your visit, the pages viewed, the previous site visited, the browser
type, and the webpages viewed on our website. That information is usually
collected by using cookies. If you do not want us to collect that statistical
information then you may disable cookies in your internet browser; however,
some parts of our website might not work.
3.0 WHAT HAPPENS IF YOU DO NOT
PROVIDE US WITH ANY INFORMATION?
may not be able to provide you with your requested services or respond to your
query if you fail or refuse to provide us with any personal or sensitive
information required by us. For example, if you are a member, then we may not
be able to process your claim if you do not provide us with any required
4.0 WHY DO WE COLLECT YOUR
PERSONAL INFORMATION AND HOW IS THAT INFORMATION USED BY US?
collect, hold and use your personal information for the following purposes:
provide our products and services including private health insurance;
perform the functions and activities related to our business such as
processing your claims and paying your benefits; and
manage our relationship with you including by contacting you about
products or services, news or community events which we think may be of
interest to you.
of products and services, as well as our functions and activities, and those of
our service providers may change from time to time.
you are a member we may also use your personal information to send you
information (either by email or post) that you request. We will only send you
emails with your consent, including consent inferred from our existing
relationship. If you do not wish to receive that information, then you may
contact us and direct us not to send you any further information of that type.
you are a member we may also send you marketing information about the different
types of services which we offer and the organisations whose products we
you are a member we may also use your personal information for market research
purposes so that we can better understand our members and improve our service
offering. You can opt-out of our marketing activities by contacting us and
letting us know that you no longer wish to receive any marketing material from
us. If you wish to do this, please indicate on your request whether you wish to
opt-out of either, or both, postal and electronic marketing communications. Our
contact details are set out in section 8 below.
5.0 WHO DO WE DISCLOSE YOUR
PERSONAL INFORMATION TO?
may disclose your personal information to third parties necessary to conduct
our activities, such as:
service providers and our service providers including Australian Health
Service Alliance (AHSA) who may collect your health information on our
behalf and/or disclose it to us or your health service provider for the
purposes of providing health services to you and/or managing the funding
of those services or as required by law;
systems operators and financial institutions;
authorised by you, including your agents and advisers and educational
involved in a prospective or actual transfer of any part of our business
related bodies corporate;
parties to whom we are authorised or required by law to disclose
will not disclose your personal information to anyone other than those persons
described above, unless:
authorise us to do so;
safety or the safety of others in the community is at risk; or
are required or permitted by law.
5.3 We will not disclose or transfer your
personal information to anyone in a foreign country.
6.0 HOW WILL WE KEEP PERSONAL
have security measures designed to protect against the loss, misuse and/or
alteration of the information under our control. We will take reasonable steps
to ensure that your personal information which we collect, disclose, store and
use is up to date, complete and accurate.
will take reasonable steps to protect your personal information from the above
in accordance with the requirements of the Privacy Act, the Australian Privacy
7.0 ACCESSING OR CORRECTING YOUR PERSONAL
you wish to access or correct your personal information held by us, then you
may send us a request using the contact details set out below.
right to access that information is subject to some exceptions allowed by law
and we may charge a handling fee so that we can obtain the information you
require. We will give you reasons if we deny you access to your personal
8.0 HOW TO CONTACT US
your personal information, then you may contact us as follows:
PO BOX 545
STRAWBERRY HILLS NSW 2012
Phone 1300 806 808
Fax 1300 244 172
will endeavour to promptly respond to your questions, concerns or complaints.
We will also endeavour to resolve any concerns or complaints which you may have
to your satisfaction. However, if you are unhappy with our response, you can
complain to the Office of the Australian Information Commissioner (www.oaic.gov.au), who may investigate the complaint further.
9.0 STAFF OBLIGATIONS
endeavour to ensure that all staff employed or hired by us have been trained in
accordance with the Privacy Act and Australian Privacy Principles. This will
comply with the Privacy Act, the Australian Privacy Principles, as well as the
Private Health Insurance Code of Conduct.
10.0 LINKS TO OTHER WEBSITES
to time our website may contain links to other websites. We are not responsible
for the privacy practices or the content of those websites.
11.0 WHAT IS SPAM?
are also committed to complying with The Spam Act 2003 (Cth) (‘Spam Act’).
11.2 Spam is unwanted commercial electronic messages such as emails, sms
messages, and instant messaging. The Spam Act prohibits the sending of
unsolicited commercial electronic messages and sets out the requirements for
sending legitimate commercial electronic messages.
12.0 WE WON’T SEND YOU SPAM
will only send you electronic messages with your consent, including consent
inferred from our existing relationship. For example, we might send you an
email in relation to your membership or benefits of the fund or a claim that
you have made.
are able to unsubscribe from any Transport Health mailing list. Should you wish
to do so then you can send us an email to firstname.lastname@example.org
or call us on 1300 806 808. At that time you should
provide us with details of the communication that you no wish to receive and
request to be removed from that mailing list.
Please contact us if you have any questions about our compliance with the Spam
Act or if you suspect any spamming activity. We will investigate the matter
promptly and advise you of the results. If you are unhappy with our response,
you can lodge a complaint with the Australian Communications and Media Authority.