A reminder that we’re saying goodbye to cheques from 1 September 2022.
We’re doing our bit to take care of the environment by going green with less paper when it comes to your premium payments and payment of benefits. It’s part of our commitment to reducing our carbon footprint and taking care of the environment.
We understand this may concern some of those who’ve been using cheques for many years. Please don’t worry – we’re here to help you through this change. Our team will be able assist by helping you choose the available option that’s right for you.
Paperless premiums: It’s your choice how you want to pay your premium. If you receive a payment notice, you can pay via B-Pay, by using ‘Make A Payment’ in the online Member Services portal, in person at any Australia Post branch or by giving us a call (and using your credit or debit card).
Better still, save time and hassle by automating your payments. Why not set up direct debit to pay your premium at a frequency that suits you? You can choose from weekly, fortnightly, monthly, quarterly half-yearly or even yearly. Just give us a call and we can help you set up regular payments.
Paperless payments: We’ll pay your benefit payment (or refund if you ever need one) into any bank account you provide details for. It’s that easy – and you won’t need to worry about your payment getting lost in transit.
How to update your details: You can easily update your direct credit bank account details (the account we pay your claims into) by logging into the online Member Services portal, selecting ‘Banking Details’ and ‘Update Payment of Benefits Account’.
If you’d like to update your debit account details, just give us a call.
We’ve been in touch with all members directly impacted by this change to provide more details. Please just get in touch if you haven’t received your email or letter.