We let you know in the past two Pulse newsletters that we’re saying goodbye to cheques from 1 September 2022.
As part of our commitment to reducing our carbon footprint and taking care of the environment, we no longer pay benefits via cheque or accept premium payments by cheque.
We understand this may concern some members who have used cheques for many years. But there’s no need to worry, our team will be able to assist in helping you choose the available option that’s right for you.
Paperless Premiums: It’s your choice how to pay your premium. If you receive a payment notice, you can pay via B-Pay, by using ‘Make a Payment” in the online Member Services portal; in person at any Australia Post branch or by giving us a call on 1300 806 808.
Better still, save time and hassle by automating your payments. Why not set up direct debit to pay your premium at a frequency that suits you? You can choose from weekly, fortnightly, monthly, quarterly, half-yearly or even yearly. Just give us a call and we can help you set up regular payments.
Paperless Payments: We’ll pay your benefit payment (or refund if you ever need one) into any bank account you provide details for. It’s that easy - and you won’t need to worry about your payment getting lost in transit.
How to update your details: You can easily update your direct credit bank account details (the account we pay your claims into) by logging into the online member services portal, selecting ‘Banking Details’ and ‘Update Payment of Benefits Account’.
If you’d like to update your debit account details, just give us a call.
We’ve been in touch with all members directly impacted by this change to provide more details. Please just get in touch if we can help.