What do I need to do to receive the cashback?
The safest and easiest way to ensure your cashback gets to you without delay is to check we have the correct bank account details for your membership.
Your direct credit account is the account we pay any benefits into when we process your claims. This is the same account we’ll be processing your cashback payment into.
You can check your account details by logging into the online Member Services portal, going to My Details and selecting ‘My Benefit Payments Details’. There you’ll be able to update the details of your direct credit account.
If you can’t update your details, or if you need a hand, please just give us a call on 1300 806 808.
Why is Transport Health giving back?
We’re keeping our promise of not profiting from the pandemic and will be giving back claims savings (for the second consecutive year) as part of our continued COVID-19 support for Transport Health members.
This aligns with our commitment to put the health of our members first and to support them when they need it, especially when the cost of living is putting pressure on households.
This cashback is on top of the 2023 freeze on premium increases for five months (our third premium freeze in four years).
Who is eligible for the cashback?
Transport Health members who held an active hospital and/or extras policy on 30 June 2023 and held it continuously for more than 6 months.
Members with Ambulance only cover aren't eligible.
When will I receive my cashback?
If you're eligible to receive the cashback, your payment will be deposited into your direct credit account for your membership (the same account we pay your clams benefits into). You’ll receive your payment between October and December.
We won’t be sending cheques this year, so making sure your direct credit account details are accurate ensures you get your cashback quickly and easily.
Why won’t I receive the cashback via cheque?
We received a lot of positive feedback about our giveback prior to Christmas last year.
Given the complexity involved, we’re not able to send the funds via cheque. We’ll deposit payments into your direct credit account on your membership.
Why are you giving me a cashback, but my premiums increased?
Earlier this year, we deferred the premium increase planned for 1 April 2023 until 1 September 2023 to help our members with cost-of-living pressures. That was our third premium freeze in four years.
We review premiums each year with a single-minded focus on providing great value cover that puts your health first. But because of the increasing cost of advances in technology and treatments (and the rising cost of healthcare in general), we need to ensure we’re still able to provide the quality health cover you’ve come to expect from us.
At the same time, we’re also keeping our promise of not profiting from the pandemic and giving back more COVID-19 claims savings.
How else is Transport Health supporting and giving back to members?
We’re proud of the growing range of benefits and level of support we’ve provided to members in recently, including (just to name a few):
- Delaying the premium increase three times in four years.
- A giveback of more than $2.6 million in COVID claims savings to eligible Transport Health members in December last year.
- One month’s free health cover for members who were with Transport Health on or before 1 November 2021. (Remember, you’ll also receive another free month in November this year provided you’re eligible and remain a member with us.)
Remember, we’re with you every step of the way. If you’d like to know more about the cashback or have a question about your cover, you can always give us a call on 1300 806 808 (Monday to Friday, 8:30am – 5:00pm AEDT) or send an email to enquiries@transporthealth.com.au We’ll be happy to help!